Privacy Policy

Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.

Our Commitment to Your Privacy

• We collect only what is necessary and with your knowledge.
• We use personal information only for specified purposes.
• We retain data only as long as needed.
• We protect your data with reasonable safeguards.
• We make our privacy practices transparent.

Information We Collect

• Name: For identifying and personalizing user experience.
• First Name (Prenom): For communication and personalization.
• Email: For login, notifications, and support communication.

How We Use Your Information

• To create and manage your account.
• To send important updates or alerts.
• To provide support and respond to inquiries.
• To improve our services and analytics (without identifying users).

Legal Basis (GDPR)

Processing Purpose	Legal Basis
Account and service delivery	Article 6(1)(b) – Contract performance
Marketing emails (if any)	Article 6(1)(a) – Consent
Security and fraud prevention	Article 6(1)(f) – Legitimate interests

Data Retention

We retain personal data only as long as needed to fulfill the purposes of collection. Here’s our current retention policy:

Data Type	Description	Retention Period
Name	User's full name	Until account is deleted
First Name (Prenom)	Used for personalization	Until account is deleted
Email	For account access and communication	Until account is deleted or upon user request

Your Rights (GDPR)

• Right to Access – Request a copy of your data.
• Right to Rectification – Correct inaccurate data.
• Right to Erasure – Request deletion of your data.
• Right to Restriction – Ask us to limit how we use your data.
• Right to Object – Object to data processing in certain cases.
• Right to Data Portability – Receive your data in a usable format.
• Right to Withdraw Consent – At any time for optional processing.
• Right to Request a Refund – You have the right to request a refund if you are not satisfied with the service, within 14 days of purchase.

Data Security

• We use encryption and secure servers to protect your data.
• Regular audits help us ensure data safety.
• Only authorized personnel can access your data.

Policy Updates

This policy may be updated from time to time. Major changes will be communicated via our website or email.

Contact Us

For any privacy-related questions or to exercise your rights:

• Email: support@qrgene.shop
• Phone: +44 7475 527038
• Mail: Privacy Officer, qrGene Inc., 71-75 Shelton Street, Covent Garden London WC2H 9JQ