Refund Policy

EU/EEA Refund Rights

If you reside in the European Union or European Economic Area, you are entitled to a full refund within 14 days of the start of your subscription, in accordance with applicable consumer protection laws.

This 14-day period starts the moment your subscription begins. After this period, all charges are generally non-refundable, and no refunds or credits will be issued for partial use. However, exceptions may apply in certain situations—please contact our support team.

Refund Process

• All payments made will be refunded in full.
• We will process your refund without undue delay.
• Refunds are completed within 14 days of receiving your cancellation notice.
• The refund will be issued using the same payment method used for the original transaction.
• No fees will be charged for issuing the refund.

Non-Refundable Services

You cannot cancel or receive a refund for digital content that is not delivered on a physical medium if the processing has begun with your explicit prior consent and acknowledgment that you waive your cancellation right.

This includes:

• Access to our platform’s content creation tools
• Instantly accessible digital services
• Customized or personalized digital products

These purchases are final and non-refundable once the service has been accessed.

Customer Support

Our customer service is available to handle all refund-related inquiries:

• Hours: Monday to Friday – 09:00 AM to 05:00 PM CET
• Response Time: Within 24 hours on business days
• Note: QRGene does not issue cash refunds. All refunds are processed to the original payment method.

To request a refund, please contact us at support@qrgene.shop.